Our privacy policy, terms of use, and legal notices — in full transparency.
RAIZ AFRICA GROUP is an international trade and sourcing company registered in 7 countries, with its main headquarters in Guangzhou, China. This privacy policy applies to the website www.raizafricagroup.com, the Client Portal, and all services offered thereon.
Data controller: RAIZ AFRICA GROUP — contact@raizafricagroup.com
When you use our website, create an account, or submit a request, we may collect:
If you choose to sign up or log in via Google, we receive from Google only: your name, email address, and profile photo. We do not receive your Google password or any other Google account data. This data is used solely to create and identify your RAIZ AFRICA GROUP account. You can revoke our access to your Google account at any time via your Google Account settings.
| Purpose | Legal basis |
|---|---|
| Create and manage your client account | Contract performance |
| Process your sourcing requests and orders | Contract performance |
| Send order confirmations and status updates by email | Contract performance |
| Respond to your enquiries (email or AI assistant) | Legitimate interest |
| Send our newsletter (if opted in) | Consent |
| Improve our website, portal, and services | Legitimate interest |
| Prevent fraud and ensure platform security | Legitimate interest |
| Comply with legal and accounting obligations | Legal obligation |
We share your data only when strictly necessary:
We never sell your personal data to advertisers, data brokers, or any third parties.
We retain your account data for as long as your account is active. Order and invoice records are kept for 7 years as required by accounting law. AI assistant conversation messages are not stored beyond the active browser session. You may request deletion of your account at any time by emailing contact@raizafricagroup.com.
Depending on your country of residence, you have the right to:
To exercise these rights: contact@raizafricagroup.com. We respond within 30 days.
Our website uses minimal cookies: one session cookie for language preference (Google Translate). We also use browser localStorage to store your authentication token when you are logged in — this is necessary for the Client Portal to function and does not track you across other websites. We do not use advertising or tracking cookies.
We implement appropriate technical and organisational safeguards: SSL/TLS encryption on all connections, bcrypt password hashing, JWT token authentication with expiry, and strict access controls separating client and admin areas. Payments are handled exclusively by Stripe and never pass through our servers.
For any privacy questions or data requests: contact@raizafricagroup.com — RAIZ AFRICA GROUP, Guangzhou, China.
By accessing the RAIZ AFRICA GROUP website (www.raizafricagroup.com) or creating a client account, you agree to these Terms of Use. If you do not agree, please do not use this website or our services.
RAIZ AFRICA GROUP provides international trade and sourcing services: product sourcing from China, quality control, freight and logistics, and trade compliance consulting. The website and Client Portal serve as information and service platforms; all commercial terms are finalised in separate purchase agreements or proforma invoices.
You may create a free client account using your email address and a password, or via Google sign-in (OAuth 2.0). You are responsible for maintaining the confidentiality of your login credentials. You must not share your account with others or allow unauthorised access. RAIZ AFRICA GROUP reserves the right to suspend or terminate accounts that violate these terms. The admin panel is a restricted internal tool — access is limited to authorised RAIZ AFRICA GROUP administrators only.
Submitting a sourcing request is free and does not constitute a binding order or payment obligation. A binding order is created only when both parties have signed a formal purchase agreement or proforma invoice. Information submitted in sourcing requests must be accurate and provided in good faith.
The "Raiz" AI assistant on our website is powered by the Claude API (Anthropic). It is provided as an informational tool only. Responses from the AI assistant do not constitute binding commercial offers, legal advice, or guaranteed pricing. Always confirm critical information (pricing, timelines, compliance requirements) with our human team before making business decisions.
All website content — texts, logos, images, videos, and design — is the exclusive property of RAIZ AFRICA GROUP or its licensors. Reproduction, distribution, or use without prior written consent is prohibited.
You agree not to:
All prices and quotes provided via the website, portal, or email are indicative only and subject to change based on market conditions, exchange rates, and supplier availability. Prices are binding only when confirmed in a signed commercial document.
RAIZ AFRICA GROUP shall not be liable for indirect, incidental, or consequential damages arising from use of this website, the Client Portal, or our services, except in cases of gross negligence or wilful misconduct. Our maximum liability is limited to the value of the relevant transaction.
We are not liable for delays or failures resulting from events beyond our reasonable control: natural disasters, strikes, pandemics, port closures, customs delays, government restrictions, or internet outages.
These terms are governed by the laws applicable to our operating entities. Disputes shall be resolved by negotiation first; failing that, by arbitration under ICC rules.
We may update these terms at any time. Continued use of the website or portal after changes constitutes acceptance. The "last updated" date above indicates when changes were last made.
For questions: contact@raizafricagroup.com
| Field | Details |
|---|---|
| Company name | RAIZ AFRICA GROUP |
| Type | International trading company — multi-national group |
| Main headquarters | Guangzhou, Guangdong Province, China |
| Website | www.raizafricagroup.com |
| contact@raizafricagroup.com | |
| Phone | +86 183 1799 5041 |
| Country | City | Role |
|---|---|---|
| 🇨🇳 China | Guangzhou | Global HQ — Sourcing & Operations |
| 🇲🇦 Morocco | Casablanca | North Africa & MENA Hub |
| 🇫🇷 France | Marseille | Southern Europe Operations |
| 🇩🇪 Germany | Bremen | Central Europe Logistics Hub |
| 🇺🇸 USA | Maryland | North America — East Coast |
| 🇨🇦 Canada | Montréal | Canada & Francophone Hub |
| 🇨🇲 Cameroon | Douala | Central & West Africa Hub |
| Service | Provider | Purpose |
|---|---|---|
| Payment processing | Stripe Inc. (USA) | Secure card payments — PCI-DSS Level 1 |
| Transactional email | Resend | Order confirmations and notifications |
| AI assistant | Anthropic (Claude API) | Automated trade support chatbot |
| Google sign-in | Google LLC | Optional OAuth 2.0 account authentication |
| Language translation | Google Translate | Automatic page translation widget |
| Maps | OpenStreetMap / Leaflet | Office location map |
This website is published by RAIZ AFRICA GROUP. The director of publication is the management team of RAIZ AFRICA GROUP.
This website is hosted on a secure server. For hosting provider details, please contact us at contact@raizafricagroup.com.
The RAIZ AFRICA GROUP name, logo, and all associated trademarks are the exclusive property of RAIZ AFRICA GROUP. Unauthorised use is strictly prohibited. All website content (texts, images, graphics, videos) is protected by copyright. Reproduction requires prior written authorisation.
In the event of a dispute, contact us first at contact@raizafricagroup.com for an amicable resolution. If unresolved, disputes may be submitted to the competent authority in your country or to international arbitration (ICC).
This website is subject to the laws of the People's Republic of China (primary jurisdiction) and the respective national laws of each country where RAIZ AFRICA GROUP operates.